Shipping Policy

Effective date: 25 January 2026

1. Australian shipping

Free shipping is provided on all Australian orders.
We select the most suitable courier based on destination, size, and reliability.
All Australian orders include tracked shipping.

2. International shipping

International shipping is available to selected countries.
Shipping costs for international orders are charged to the customer and calculated at checkout.
We do not offer free international shipping.
All international orders include tracked shipping where available.

3. Courier selection

We choose the most appropriate courier service for each order. This may include Australia Post or other reputable international carriers.

4. Processing times

Orders are typically processed and dispatched within 3 business days.
Processing times may vary during busy periods or for made-to-order items.

5. Delivery timeframes

Delivery times are estimates only and may vary by destination.
We are not responsible for delays caused by courier services, customs processing, or events outside our control.

6. Customs, duties & taxes (International)

International customers are responsible for any customs duties, taxes, or import fees.
We do not mark orders as “gifts” or undervalue items.

7. Address accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses.