Refund and Returns Policy

Effective date: 25 January 2026

We comply with the Australian Consumer Law (ACL).

1. Change of mind

We do not offer refunds or exchanges for change of mind, including:

incorrect selection
personal preference
ordering the wrong size or colour

2. Faulty, damaged, or incorrect items

You are entitled to a remedy if an item:

is faulty
arrives damaged
is significantly different from its description

Depending on the issue, we may offer:

a replacement
a repair
a refund

3. Reporting an issue

Please contact us within 7 days of delivery with:

your order number
a description of the issue
supporting photos where applicable

Contact: sales@printedpots.com.au

4. International returns

For international orders, return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
Original shipping charges are non-refundable for international orders.

5. Items not eligible for return

Damage caused by misuse or improper care
Normal wear and tear
Issues resulting from international customs delays

6. Need help?

Contact us at sales@printedpots.com.au for questions related to refunds and returns.