Privacy Policy
Effective date: 25th January 2026
Last updated: 25th January 2026
This Privacy Policy describes how Printed Pots (“we”, “us”, “our”) collects, uses, stores, and discloses personal information when you visit, use, or make a purchase from printedpots.com.au (“Site”).
We are committed to protecting your privacy and handling personal information in an open and transparent manner. We aim to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where they apply.
1. Who We Are
Business name: Printed Pots
Website: https://printedpots.com.au
Contact email: sales@printedpots.com.au
Business address: Available on request
ABN: Not Applicable
2. What personal information we collect
“Personal information” is information or an opinion that identifies you or could reasonably identify you.
Information you provide directly
We may collect:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order details and purchase history
- Account login details (passwords are stored in encrypted/hashed form)
- Customer support communications
- Marketing preferences
Information collected automatically
When you interact with our Site, we may automatically collect:
- IP address
- Browser type and device information
- Pages viewed, session duration, and referring URLs
- Interaction data via cookies, pixels, and similar technologies
Payment information
We do not store your full credit or debit card details.
Payments are securely processed by Stripe, which handles payment information under its own privacy and security practices. We receive confirmation of payment and limited transaction details only.
3. How we use personal information
We use personal information for purposes including:
Meeting legal and regulatory obligations
Processing and fulfilling orders
Delivering products and managing returns or refunds
Communicating with you about orders and customer support
Creating and managing customer accounts
Sending marketing communications (where permitted)
Improving our website, products, and services
Analytics, reporting, and performance measurement
Fraud prevention and security monitoring
4. Disclosure of personal information
We may disclose personal information to trusted third parties to operate our business and provide services.
E-commerce & website services
- WordPress & WooCommerce (website and online store functionality)
- Hosting provider (e.g. Hostinger) for website and database hosting
Payments
- Stripe — payment processing and fraud prevention
Email marketing
- Mailchimp — managing email marketing campaigns and mailing lists
(You can unsubscribe at any time.)
Analytics & advertising
- Google Analytics — website traffic analysis and performance measurement
- Meta (Facebook & Instagram) Pixel — advertising measurement and remarketing
These services may collect data via cookies or similar technologies.
Shipping & fulfilment
- Shipping and courier providers (e.g. Australia Post or other couriers) to deliver your orders and provide tracking updates
Legal & professional services
- Accountants, legal advisers, insurers, or regulators where required or authorised by law
We do not sell or rent your personal information.
5. Overseas disclosure
Some third-party service providers we use (including Stripe, Mailchimp, Google, and Meta) may store or process personal information outside Australia, including in the United States or other countries.
We take reasonable steps to ensure overseas recipients handle personal information in accordance with appropriate privacy and security standards. However, overseas recipients may be subject to foreign laws.
6. Data security and storage
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:
- SSL/HTTPS encryption
- Secure hosting environments
- Restricted administrative access
- Regular updates to WordPress, themes, and plugins
- Website backups and monitoring
No system is completely secure. If you believe your personal information has been compromised, please contact us immediately.
Data retention
We retain personal information only for as long as necessary to:
- fulfil the purposes described in this policy
- comply with legal and accounting obligations
- resolve disputes and enforce agreements
When information is no longer required, we take reasonable steps to delete or de-identify it.
7. Direct marketing
We may send you marketing communications via email using Mailchimp where:
- you have opted in, or
- otherwise permitted by law
You can opt out at any time by:
- clicking the unsubscribe link in our emails, or
- contacting us directly
We comply with the Spam Act 2003 (Cth). Transactional emails (such as order confirmations and shipping notifications) are not marketing and cannot be unsubscribed from.
8. Cookies, analytics, and tracking technologies
We use cookies and similar technologies to:
- enable core website functionality
- remember your preferences
- analyse website usage (Google Analytics)
- measure advertising effectiveness (Meta Pixel)
You can manage cookies through your browser settings. Disabling cookies may affect certain features of the Site (such as checkout or cart functionality).
9. Accessing and correcting your personal information
You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date.
Requests can be made using the contact details in Section 12. We may need to verify your identity before responding.
10. Anonymity and pseudonymity
Where practical, you may interact with us anonymously or using a pseudonym (for example, browsing the Site). However, to place an order, we must collect certain personal information.
11. Data breaches
If an eligible data breach occurs and the Privacy Act applies to our business, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.
Even if exempt under the small business provisions, we take data breaches seriously and will act promptly to contain, assess, and respond to any incident.
12. Privacy complaints and contact
If you have questions, concerns, or complaints about privacy, please contact us:
Privacy contact: Web Admin
Email: sales@printedpots.com.au
Postal address: Available on Request
We will respond within a reasonable timeframe. If you are not satisfied, you may contact the OAIC.
13. Changes to this policy
We may update this Privacy Policy from time to time. Updates will be published on this page with a revised “Last updated” date.